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How Designhill Aced Its Marketing By Ramping Up Customer Support
Some stats which highlight the importance of customer service for every business owner: The cost of bad customer service: The importance of making your existing customers happy: Your customers will...
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Customers: The Shocking Thing Killing Customer Service In India
As the founder of a pro-consumer tech startup, the right thing to say is customer is king. The right thing to say is that we are “customer obsessed.” The right thing to say is that “The customer is...
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It’s the Customer Experience Journey, Not the Destination That Matters
Ultimately, a business cannot focus on building a product with great UX alone; the companies who thrive are those who are able to create an exceptional customer experience while solving major pain...
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Want To Keep Your Customers Happy? Here Are 4 Hacks
As an entrepreneur trying to grow your business, your clients and customers are the most valuable part of your company. They are your top priority, your greatest possession and integral pieces to your...
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Ola, Uber Slash Driver Incentives Up To 40% In Q1 2017- Report
Drivers with cab aggregators Ola and Uber have been complaining about the loss of income due to a decrease in driver incentives offered by the companies. Now, as per a report by research and advisory...
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B2B Ecommerce Marketplace Moglix Raises $12 Mn Funding From IFC, Others
B2B ecommerce startup Moglix has raised $12 Mn Series B funding. The round saw participation from International Finance Corporation (IFC) and Rocketship. Existing investors Accel Partners, Jungle...
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UIDAI Launches mAadhaar App; Allows User To Carry Aadhaar Card On Mobile
The Unique Identification Authority of India (UIDAI) has launched a mobile app for Aadhaar card users called mAadhaar. The app will allow users to use their cards without carrying them in a physical...
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Armed With 100 Mn Users, BSNL Enters Digital Payments Race With Bespoke...
Indian state-owned telecommunications company Bharat Sanchar Nigam Limited (BSNL) has ventured into the digital payments space by launching a mobile wallet. Gurugram-based MobiKwik has developed the...
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TRAI May Release Net Neutrality, User Data Protection Recommendations In Two...
Telecom regulator TRAI is reportedly planning to regulate strict rules for data protection, privacy, ownership and security consultations. As per a recent report, the regulatory authority expects that...
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The Enigmatic Indian Ecommerce Consumers
2014–15: The Wonder Years Between 2014 and 2015 millions of Indian shoppers took a newfound shine to buying products on the Internet. Industry leader Flipkart, for example, was reported to have clocked...
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How to Save a Relationship with a Customer When Things Go South
Sometimes, being an entrepreneur isn’t all it’s cracked up to be. When I left my 9-5 job, it was to pursue the ultimate freedom of self-management. I became the boss, and that meant the power was all...
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Four Elements To Build Trust And Go ‘That’ Extra Mile With Your Customers
A relationship is built on trust – irrespective of whether it is between two colleagues, two nations and between companies and their customers. To build trust, we sometimes have to go that ‘extra...
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15 Elements You Must Know To Build A Great Customer Service
Customer can afford to lose you but you cannot afford to lose the customer. The linchpin of any business is the customer. Customers lay the foundation of businesses today. In this consumer-driven age,...
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The Importance of Product Design And Why It Hooks Customers
Great products today are defined by great design, especially in the age of social media, where what consumers say about you matters as much as your direct marketing plan. Having led multiple product...
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6 Ways B2B Companies Can Use Social Media to Communicate With Potential...
Question: What’s one-way B2B companies can use social media to communicate with potential customers? Create Valuable Content “Most social networks allow you to tag other accounts. Create content that...
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Logistics Startup Delhivery Raises $100 Mn From Carlyle Group & Tiger Global
Delhi-based ecommerce logistics firm, Delhivery, has raised $100 Mn in funding from US-based investment fund Carlyle Asia Partners, with participation from existing investor Tiger Global. With this...
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The Most Important Question Every Entrepreneur Should Ask – And Rarely Does
Why hasn’t it been done already? Unless one does not go through the logical and emotional journey of discovering this answer, you are almost always destined to regret going down this path without the...
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How The Rise of Chatbots Can Affect Ecommerce Startups
Artificial intelligence is the new trend in tech and marketing. Consumers are loving it. What’s the ultimate goal of any brand or business? Engaging customers. But what does engagement really mean in...
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Grofers Launches Stores Across Delhi NCR; To Cash In On Offline Too
In a bid to attain profitability and market share, Gurugram-based hyperlocal grocery delivery startup Grofers has reportedly set up 15 offline stores across Delhi-NCR. As per a report by Money Control,...
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Juice Startup MyGreens Secures Angel Funding Via LetsVenture
Delhi-NCR-based cold pressed juice startup, MyGreens has secured upto $1 Mn in its angel round of funding via LetsVenture. The round was led by Ajay Relan, Founder and Chairman, CX Partners. Other...
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Omnichannel Platform Ace Turtle Secures $5 Mn From Vertex Ventures, C31 Ventures
Bengaluru-based omnichannel platform Ace Turtle has raised Series A funding from Singapore based Vertex Ventures and C31 Ventures, the corporate venture arm of CapitaLand. The amount of funding raised...
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Amazon VS Flipkart – Ecommerce Giants Line Up For Battle With Sale Events
Homegrown ecommerce marketplace Flipkart has kicked off its 10th-anniversary celebrations by bringing in what’s claimed to be the biggest sales of the year – The Big 10 sale. Around the same time,...
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Banking On IoT And Affordability, Uber Diagnostics Aims To Revolutionise...
India is facing a mounting problem, one of increasing coronary heart disease and diabetes. It is estimated that by 2020, heart diseases will be the cause of over 40% deaths in the country. According to...
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5 Tips To Effectively Handle An Irate Customer
No business runs without customers and there is no business in which you will not find irate customers. Each person has his own way of looking at the same thing in a different way. Similarly, each...
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